Email Gateway
Centralized email communication management, from SMTP servers to transactional template design.
Email Gateway
The Donutwork Email Gateway is the complete infrastructure for managing your SaaS communications. It handles the entire lifecycle of an email: from DNS record configuration to visual template design.
Template Design
Create professional emails using the Drag & Drop editor or write your own custom HTML code.
SMTP Configuration
Set up your own sending servers (Custom SMTP) or use Donutwork's shared infrastructure.
Deliverability
Protect your sender reputation by correctly configuring SPF and DKIM records.
Key Features
1. Visual & Code Editor
Choose how you work. The visual Mail Designer (powered by GrapesJS) allows anyone to create responsive layouts. For developers, the integrated Ace Editor provides total control over the source code with real-time previews.
2. Multi-Sender Management
Define Alternative Senders to send communications from different departments (e.g., support@, billing@, info@) without needing to configure multiple SMTP servers.
3. Native Integration
Templates saved in the Gateway are instantly available across the platform:
- Workflows: Send automated emails by dragging a simple node.
- API: Call templates via REST endpoints while passing dynamic variables.
Quick Navigation
The Email Gateway is divided into two main areas:
Template Management & Design
Learn how to create new files, organize your template library, and use the designer to make your emails look perfect on any device.
Settings & Deliverability
Learn how to configure your custom SMTP server, validate connections with the test tool, and set up the DNS records required to stay out of the SPAM folder.
Suggested Go-Live Sequence
- Configure SMTP and DNS authentication first.
- Create one transactional template and one operational alert template.
- Run delivery tests from staging addresses.
- Connect template sends to Workflow and API flows.